How do I pay a fine/fee online?
What types of credit cards are accepted for payment?
Are credit cards accepted at library agencies?
Can PayPal be used to make online payments?
Is there a minimum fine amount that can be paid?
Why is there a processing fee?
What if I can’t print out a receipt? Can I get another one?
If I have been contacted by Unique Management and paid my delinquent amount in full online, how do I receive a “Paid in Full” letter?
How do I get a refund if I find library material(s) after I have paid for them?
Who should I contact for questions regarding online payments and my library account?
Who should I contact if my credit card is declined?
How can I get email notification of upcoming library events?
How do I pay a fine/fee online?
- Login to “Your Library Account”
- Select “Fines” from Account Summary
- To select individual items, click the checkbox to the left of the fine(s) you want to pay. When all items to be paid have been selected, choose “Pay Checked”
- To pay the total amount, choose “Pay All”
- Enter all requested credit card information.
- If information is correct, select “Continue”. To cancel the payment, select “Cancel”
- Review all personal and item information on the “Overview” page. The total amount now includes the $1.50 service charge. The card number will display only the last four digits.
- If information is correct, select “Confirm”. If information is incorrect, select “Edit”. To cancel the payment, select “Cancel”.
- The “Pay Fines” page will indicate what fines were paid and offer the “Printer friendly summary” option. Choose this option to print a separate receipt. This receipt is required as proof of payment if the lost materials are found within 180 days and you are requesting a refund.
- Your patron record is updated immediately including, if applicable, updating your patron status from “Restricted” (Delinquent) to “Good”.
What types of credit cards are accepted for payment?
Visa and MasterCard credit/debit cards can be used to make payments online.
Are credit cards accepted at library agencies?
Online payments may be made at any available library computer. Only Central Library accepts credit cards at their circulation desk.
Can PayPal be used to make online payments?
No, the system does not support payments via PayPal.
Is there a minimum fine amount that can be paid?
Any fine that appears on the patron record can be paid online. You can pay selected fines, but cannot partially pay an individual fine. If you wish to partially pay a specific fine, you must come to a library agency.
Why is there a processing fee?
It is an online processing fee charged to cover expenses incurred by the bank and credit card processing company.
What if I can’t print out a receipt? Can I get another one
Receipts are not saved on the server and cannot be reprinted. Contact the Library within 72 hours, at cso@lapl.org or (213) 228-7065, and a note will be placed in your record.
If I have been contacted by Unique Management and paid my delinquent amount in full online, how do I receive a “Paid in Full” letter?
Contact the library at cso@lapl.org or (213) 228-7065, or visit your local library agency. Once payment has been confirmed, a letter will be requested.
How do I get a refund if I find library material(s) after I have paid for them?
Bring the item and a copy of your receipt to any LAPL agency within 180 days of payment. If you do not have a receipt, please refer to your credit card statement to provide date of payment. Staff will complete a refund request form and forward it with a copy of your receipt. The Library Accounting Office will issue any refunds by mail after payment has been confirmed.
Who should I contact for questions regarding online payments and my library account?
Contact the library at (213) 228-7065 or cso@lapl.org.
Who should I contact if my credit card is declined?
First, double-check that you have typed in the correct card number, expiration date and security code. If you have entered the correct information, then check with your credit card issuer for information on why your payment was declined.
How can I get email notification of upcoming library events?
Select “Event Notification” from the sidebar. Verify that your e-mail address is correct. You may add/edit the e-mail address. This will update the e-mail address in your patron record. Check on the box next to the categories of events to expand the list. Check the box(es) to select the events. Select the library location(s) under “Facilities”. Check “Save Selections”. At two-week intervals, you will receive e-mail notification three weeks prior to the event(s).
|
